Customer Support Service Assistant, Total Romania

Offres d'emploi  | 

TOTAL Romania is looking for a Customer Support Service Assitant.

SITUATION IN ORGANISATION
You will manage a Portofolio of +/- 30 customers.The teams are grouped in a way allowing to better understand the customer needs and give an high valued service.
N + 1 : Customer support service coordinator/team leader
N + 2 : Customer support service hub manager Bucharest
 
JOB DIMENSIONS


Portofolio of +/- 30 customers within a leading team ( applicative market)
BUDGET:  80.000 tons /year

ACTIVITIES

•    Order handling: intake and follow up .
•    Improve the order fluidity by anticipating the blockages in the order-to-cash process and propose solutions
•    In this perspective  and in line with our internal guidelines  manage the customer master data's,  handle multiple tasks (orders follow-up, credit notes), solve complex situations (credit/quota blocs, logistic issues, claims, returns), identify the problems and find the appropriate solutions with the leading team coordinator locally or centrally and the transversal departments (credit, supply chain)
•    The objective is  to deliver in time in the most cost effective way and to reach a high customer satisfaction.  
•    In close collaboration with the account manager, follow-up the monthly sales target (BSM, quota, orders level, ...) and apply the commercial agreements (rebates, consignment stocks).
•    Promote the business tools (e-customer, e-billing, web, EDI ...) to customers.
•    Contribute to a better performance  by notifying dysfunctions and propose solutions to the leading team coordinator.


CONTEXT AND ENVIRONMENT

    Internal contacts  : commercial organization (HQ level 2 customer service  ,  acc. mgr, sales mgr,  ..), Supply chain,  Credit department, Logistic, BCU, technical department, claim dpt.
    External contacts : customers, transport/logistic companies, customs authorities

ACCOUNTABILITIES

•    Order handling: intake and follow up .
•    Improve the order fluidity by anticipating the blockages in the order-to-cash process and propose solutions or escalate to 2nd level HQ leading team coordinator
•    For customers with a simple structure create contracts, rebates and follow up
•    Contribute to satisfy the customers in being the 1st level  contact point between Total and the customers, in the most cost effective way either solve the issue either dispatch to 2nd level support
•    Assist the Account Manager in commercial and administrative tasks, by using tools (Qlickview, sales force)
•    Be attentive to customer requirements in accordance with the instructions of the management and Total's rules (SarBox, Ethic, corruption)


QUALIFICATIONS/EXPERIENCE REQUIRED

-3 years experience in a similar function.

-SAP acknowledge - Very good ability to use SAP R3 (or similar RP system) sales force , reporting tools and the office software.
-Faculty degree
-Capacity of analysis, synthesis, initiative and good relationship. Ability to work in an organized way, sense of initiative ,teamwork, analytical mindset. Stress resistance and adaptability.  Team motivator . Communication and reporting skills
-Good knowledge of English (spoken and written), French is advantage and a third EU language ( DE,IT,ES,PL, NL)
-Sales administration, supply chain and customer service processes, international trade

Please send your resume and cover letter at: georgiana.bors@external.total.com

Nos événements

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Nos partenaires

    • Air France
    • Apa Nova Bucuresti
    • Apex
    • Arta Grafica
    • BNP Paribas
    • BRD
    • Bertrandt
    • Bookster
    • COS
    • Carrefour
    • Cora
    • Credit Agricole
    • DPD
    • Docprocess
    • EMI INTERNATIONAL
    • Egis
    • Engie
    • Finexpert
    • GSE
    • Gefco
    • Give
    • Gosselin
    • Groupama
    • Groupe Renault
    • Gruia Dufaut
    • H Grup
    • Holcim
    • Immochan
    • Imprimeria Arta Grafica
    • KPMG
    • Klarmedia
    • Mazars
    • Mercure
    • Michelin
    • Novotel
    • OMV Petrom
    • Orange
    • Plastimo
    • PwC
    • SOCIETE GENERALE EUROPEAN BUSINESS SERVICES
    • Samsic
    • Scame
    • Schoenherr
    • TIMAC
    • Telus
    • Total
    • Up Romania
    • Veolia Apa

Contact

Adresa :

Ethos House
Calea Floreasca, 240B, étage 3
014475, Bucuresti

Tel :+40(0)21 317 12 84

ccifer@ccifer.ro 

© 2018 CCI FRANCAISE EN ROUMANIE